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Hi all thanks for visiting my shop!

Please take the time to read through these policies and let me know if you have any questions (scroll down for FAQs)

PRINTS: All standard prints will be shipped out within 3 working days of purchase.

SPECIAL CUSTOM PRINTS: I will send all proofs for any special custom prints (by prior arrangement) within 48 hours of purchase (unless otherwise advised) and they will be shipped within 3 working days of approval. This does not include standard custom colors or standard personalizations.

SHIPPING: For more shipping info see 'Shipping' section below.

CUSTOMIZING: Personalization is my speciality. If you don't see exactly what you want in my store I will be more than happy to work with you to coordinate with your space, color scheme and theme.

FRAMING: All prints are sold unframed. They are printed to standard sizes so you should have no difficulty sourcing frames to fit. Please note that the quoted sizes are the size of the IMAGE. The actual paper size is a little bigger as each print comes with a small, white ADDITIONAL border. This makes framing with a matte ideal as the border sits behind the matte. If you want to use unmatted frames you can easily trim the border or I can do it for you if you let me know in advance.

GST: For Australian customers only, GST will be added at the checkout (GST is not added to shipping).

PAYMENT: We accept PayPal only.

SHIPPING: As I am in Australia international shipping is determined by weight. I have been quite generous when calculating shipping costs and often come out at a loss. Prints are shipped within 3 working days of purchase unless otherwise notified.

SHIPPING TIMES: Most international shipping takes 3-12 working days from shipping date. The quoted time frame is an approximate indication of shipping time however, with international shipping, there is always the possibility of delays in customs which can cause delays of up to 6 weeks and is totally out of my control. Having said that, delays that long are very rare.

TRACKING: International tracking is super expensive and not very detailed. In order to keep your shipping costs down there is no tracking on standard shipping. If you wish to have tracking on your shipping please let me know in advance as there will be an additional cost incurred

REFUNDS AND EXCHANGES: I want all my customers to be happy and to love their purchase. If you are not happy with your purchase for any reason contact me within 5 days of receiving the item and we can work out a return or exchange arrangement.

SHIPPING REFUNDS: Shipping is not refunded.

 

FAQ

Q: Can I change the colors on this print to match my decor?

Yes! Most prints can be fully customized & colors can be changed for no extra cost. If you are unsure, send me a message.

 

Q. I have unmatted frames, can I order the print to be exactly to image size (without the additional white border)?

Yes! If you have purchased, or plan to use unmatted frames, I can trim your print to exact image size for you. Just let me know in the 'note to seller' when purchasing.

 

Q: Can you do this print in another size?

Yes! My standard sizes are 5x7, 8x10 and 11x14. If you have already purchased a frame that is an odd size (like Ikea frames for example) then I can probably print your print to your size, just ask!

If you can't find your print in the size you are looking for, just purchase a similar one in the same size and mention in the 'note to seller' which print you are after. All prints of the same size are the same price. Or of course feel free to send me a message.

 

Q: I prefer paintings on canvas, is this print available as a painting?

No sorry. While most of my prints originated as paintings, I am not currently selling my paintings.

 

Q: Can you do a custom print of my dog?

Yes! Get in touch at kylie@wallfry.com for further details.

 

Q: I love your style, do you have anything similar in a transport theme?

Not at this stage, but I am adding new prints, designs and series all the time, so check in regularly.

 

Q: Can I purchase one of your prints framed?

Not at this stage. All my prints come in standard frame sizes though, so you should be able to find a lot of frames available to fit your print. Please note that the quoted sizes are the size of the IMAGE. The actual paper size is a little bigger as each print comes with a small, white ADDITIONAL border. This makes framing with a matte ideal as the border sits behind the matte. If you want to use unmatted frames you can easily trim the border or I can do it for you if you let me know in advance.

 

Q: Is it OK to ask you a question?

Absolutely, I love to hear from my customers and always take the time to respond to any messages. Don't hesitate to ask any questions you may have...

 

Thanks for looking and I hope you find something you like!

Kylie

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